Frequently Asked Questions
Answers to common questions about UCreative.
01 How does UCreative's SEO process work and what timeline should I expect for ranking improvements?
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UCreative starts with a full site audit, then builds on‑page optimisations, acquires quality backlinks, and fixes technical issues. Most clients see measurable ranking lifts within 3–6 months, though competitive keywords can take longer.
02 What is included in UCreative's Google Ads management fee, and are there any hidden costs?
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The management fee covers account setup, keyword research, ad copywriting, daily bid management, and monthly performance reports. You only pay the direct ad spend to Google; UCreative invoices separately with no hidden charges.
03 Does UCreative build custom websites or use pre‑made templates?
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UCreative designs each site from scratch based on your brand guidelines and target audience, using responsive frameworks for speed and SEO. While they may reuse proven code modules, they don’t rely on generic templates.
04 Can UCreative handle both SEO and Google Ads for a Malaysian e‑commerce store?
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Yes – UCreative offers an integrated approach that aligns organic SEO with paid search campaigns, remarketing, and conversion tracking. They set up a unified analytics dashboard so you can see how both channels contribute to sales.
05 What kind of performance reports will I receive and how often?
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You’ll get a monthly report detailing traffic, click‑through rates, cost per acquisition, and return on ad spend, plus a live dashboard for real‑time insight. UCreative also schedules a brief call to walk you through the numbers and next steps.
06 What are the contract terms—can I cancel the service after a trial period?
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UCreative works on a month‑to‑month basis after the initial project is complete, with a 30‑day notice for cancellation. There’s no long‑term lock‑in, and you can choose to stop at any time without penalty.